People can respond to the 2020 Census online or by phone in 12 languages, in addition to English. Consequently, 99% of all households will be able to respond to the census in their language. Furthermore, the Census Bureau will help people respond in 59 non-English languages by providing language guides to assist in filling out the English paper questionnaire.
U.S. Census Bureau Adapts Operations to Increase Call Center Capacity
To increase call center capacity, the Census Bureau is reinstating the callback option and making more employees available to respond to requests.
U.S. Census Bureau Statement on 2020 Census Call Centers
Due to staffing adjustments driven by guidance regarding COVID-19, the Census Bureau is working to mitigate the impact on 2020 Census call centers.
2020 Census mailings will include instructions in 12 languages in addition to English on how to respond online or by phone. The instructions will detail how to access non-English questionnaires online and will include a separate phone number for each language for contacting phone support.
The Census Bureau will also provide additional materials for the 59 non-English languages supported by the 2020 Census.
American Sign Language
Memo: 2020 Census Non-English Language Support
This memorandum documents the 2020 Census Program decision regarding the number of non-English languages that will be supported, and the level of support, during the 2020 Census operations.
Memo: Census Questionnaire Assistance (CQA) Phone Numbers
This memo documents the Census Questionnaire Assistance (CQA) phone numbers available to the public starting March 1, 2020 for assistance during the 2020 Census.
Outlines resources for responding online or by phone in Traditional Chinese, presented in both English and Traditional Chinese.
Outlines resources for responding online or by phone in Simplified Chinese, presented in both English and Simplified Chinese.
Beginning March 12, the Census Bureau will offer live, non-English help by phone between 7 a.m. – 2 a.m. ET.
Below are phone numbers for help in specified languages:
Telephone Display Device (TDD): 844-467-2020 will also be available for people who have hearing impairments.