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What Should I Do if I Receive a Text Message From the Census Bureau?

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To ensure everyone is counted in the 2020 Census, we have updated our communications strategy to include text message and email outreach in areas where less than 50 percent of homes have responded. Your information is private; we do not tie response status to individual phone numbers. This means you may receive these messages even if you or someone in your home has already responded to the 2020 Census. If you have already responded, you may ignore these messages or unsubscribe from them.

Text messages from the Census Bureau will be sent from 566948, emails will be sent from 2020census@subscriptions.census.gov. Text messages will invite you to respond online at 2020census.gov/now, and email messages will invite you to respond online at 2020census.gov. You may also respond to the 2020 Census by phone or by mail.

If you receive a text message or email asking you to reply directly with your personal information, or asking about your financial information or Social Security Number, this is a scam. Do not provide it and report the text to the Census Bureau.

To report suspected fraud—or, if you receive a text message from the Census Bureau but want to confirm the legitimacy of it—call 844-809-7717 (English) or 844-809-7718 (Spanish) to speak with a local Census Bureau representative. Our business hours are 7 a.m. to 12 a.m. Eastern Time, Monday through Friday.

Additionally, the Census Bureau may reach out to you by email and text message to conduct other ongoing surveys that are not related to the 2020 Census, such as the Household Pulse Survey. Please see Avoiding Fraud and Scams for more information.

You may unsubscribe from receiving text messages by replying “STOP” to 566948. You may unsubscribe from receiving emails by selecting “One-Click Unsubscribe” in the email footer.